Terms

Terms and conditions for participation in Discover-Rodos tours
I. GENERAL INFORMATION

1 These Terms and Conditions set out the rules for participation in Tours organised by the Organiser and define the rights and obligations of the Organiser and the Clients.

2 The Organiser of the Tours is Odkryj-Rodos on line service, Sylwia Dawidczyk, Tsairi Koskinou, 85100 Rhodes, Greece, AFM (NIP) 166067464, licence number of the Ministry of Tourism in Greece 1476E60000120200, e-mail address: info@odkryj-rodos.pl, hereinafter referred to as the Organiser.

(3) The Organiser specialises in the organisation of optional excursions in Polish, English and Dutch. The excursion programme is available at www.odkryj-rodos.pl and www.rhodesdiscovery.com.

(4) The Organiser mediates in the sale of other Tourist Services placed on the website and the organisation of transfers.

5 The Regulations are available on the Organiser’s website. Making a Booking is tantamount to accepting the Regulations.

6 Definitions:

(a) Tour – a full-day or half-day tour taking place on the island of Rhodes or other Dodecanese islands. Tours do not include an overnight stay and therefore the provisions of Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package holidays and related travel services (Official Journal of the EU L 326, p. 1) and the Greek Presidential Decree Προεδρικό Διάταγμα, αριθ: 339/96.

b) Tourist Service – is a tourist attraction, a transfer, not being a Tour, but having the nature of a Tour, which is enabled by the Organiser for the price specified in the price list and on the basis of a separate Contract/Ticket/Fiscal Receipt/Invoice. The civil and legal liability for the Participant during its performance shall be borne by the Local Organiser/Local Carrier, the Organiser being only an Intermediary in the sale of services. For the Tourist Service, the same rules apply as for the Tour.
c) Cruise – a cruise on the sea organised by Local Carriers. The Organiser purchases the Cruise Ticket on behalf of the Client and provides the care of a pilot/guide/office representative during the Cruise. However, participation in the Cruise takes place on the basis of a separate document: Contract/Ticket/Fiscal Receipt/Invoice concluded by the Client with the Local Carrier. The Cruise may form part of the Excursion.

d) Local Organiser/Local Carrier – persons or companies cooperating with the Organiser with regard to tourist services, events, tours, transfers, cruises. They are liable for the Participant during the performance of the services.

e) Tour leader – an employee of the Organiser or a person who conducts a Tour on behalf of the Organiser.

f) Excursion Programme – an itinerary which includes information on the time frame, places visited, fees, additional attractions, means of transport. The framework tour programme does not constitute a commercial offer and is subject to change.

g) Participation Agreement (Agreement) – a Booking Confirmation entitling the Customer to participate in a Trip.

h) Booking Confirmation – the voucher that the Customer receives from the Organiser by email or in his/her own hand, after the Booking has been made and paid for.
i) Client – a natural or legal person who enters into a Participation Agreement with the Organiser. When making a Booking or entering into the Contract, the Client also does so on behalf of all Participants and thereby assumes responsibility for compliance with the terms and conditions of the Contract by those Participants, including payment and participation in the Trip. The Client is the first person named on the Contract to participate in the Trip.

j) Participant – anyone who takes part in a Trip organised by the Organiser. A Participant may be an adult, a minor and a child under 2 years of age.

II. RESERVATION AND AGREEMENT

The information contained on the Organiser’s website is an invitation to conclude an agreement and does not constitute an offer within the meaning of the law. Making a reservation by the Customer does not constitute an immediate conclusion of the contract, but only constitutes an offer to take part in a Tour. 2.

(2) Reservations may be made via the booking form available on the Organiser’s website, e-mail, telephone or Messenger/WhatsApp/Viber. A booking applies to one Tour for several participants. The Customer may make several separate bookings.

3 A correct booking shall contain all the necessary data, in particular: first name, surname, place and date of stay in Greece (town and hotel name), telephone number active during the stay in Greece and electronic mail address (e-mail), number of Adult Participants and children aged 2-12 and toddlers up to 2 years old.
4 For Cruises, it is necessary to provide the names, surnames and dates of birth of all Participants, as well as their nationality. For a Cruise to Turkey / Marmaris, it is also necessary to provide details of a valid identity document: number and expiry date.

(5) The person making the Booking is responsible for the truthfulness of the data provided. The Customer is obliged to inform the Organiser immediately of any change in the data provided in the Booking (e.g. change of the number of the document necessary to cross the border), if it results in the conclusion of the Agreement.

(6) The Organiser shall process personal data only for the purpose of the Agreement.

7th The Organiser may verify the booking and cancel it if there are serious doubts about its reliability.

8. before concluding the Contract, the Client is obliged to read the description of the Tour, the Terms and Conditions, the Privacy Policy, the health requirements and safety instructions during the Tour, the additional costs during the Tour, the documents that the Participants must have during the Tour.
III. PAYMENT

(1) The price of the tour is quoted in EUR and only this currency is accepted for payment.

(2) When making a booking, the customer chooses a convenient way to pay for the tour. In the case of payment in cash, the parties agree on a date for a personal meeting.

3. failure to pay for the Booking within 48h (2 days) before the start of the tour and no response to attempted contact from the Organiser will result in cancellation of the booking on the part of the Organiser.

4 The price of the Tour is, as a general rule, the total amount for all Tour Participants named in the booking.

5) Children up to the age of 2 participate in Excursions free of charge, while travelling in the means of transport without the right to their own seat.

6 If the price is not paid in full, the Organiser may refuse participation in the Tour to the Participant or cancel the Booking.
V. IMPLEMENTATION OF THE EXCURSION

The Organiser shall inform the Participant of the place and time of collection for the Excursion. The Participants are obliged to turn up at the indicated place of collection no later than 5 minutes before the planned pick-up time. Failure of the Participant to arrive at the meeting point or being late may result in the Participant not being taken on the Tour. In such a situation the Participant is not entitled to a refund of the Excursion fee.

If the Participant does not wait at the agreed meeting point at the agreed time, the Organiser will attempt to contact him/her. After 2 unsuccessful contact attempts and a 5 minute wait, the bus will leave. 3.

A participant who is late for the meeting point and still wishes to take part in the excursion may, in agreement with the Organiser and at the place indicated by him/her, join the group at his/her own expense and risk. In such a situation, the participant is not entitled to a refund of the travel costs incurred. 4.

The participant is obliged to observe the designated places and times of assembly during the tour. In the event that the Participant arrives too late at the individual meeting point during the Tour, through no fault of the Organiser, the Participant loses the right to return with the tour group and must return to the hotel at his/her own expense, for which the Organiser assumes no responsibility.
(5) The Participant is obliged to carry a valid identity document during the Tour. Lack of such document may result in consequences provided by law, for which the Organiser shall not be held responsible.

(6) If the programme does not include a meal included in the price, the Participant is obliged to organise food and drinks on his/her own and at his/her own expense. The Organiser may recommend restaurants and other venues, but is not responsible for the quality of meals served by local catering establishments.The information provided by the Organiser regarding such venues is non-binding and does not give rise to any obligations on the part of the Organiser.

The Participant is obliged to comply with the law, the Rules and Regulations, order regulations in public places, in means of transport, on ships, local customs and etiquette as well as generally accepted safety norms and common sense and instructions given by the Tour Leader. In particular, he/she should refrain from:

(a) excessive consumption of alcohol,
(b) smoking outside authorised areas,
(c)
(d) c) consumption of drugs and intoxicants,
(e)
(f) d) to eat and drink beverages other than water on the tour bus.
(g)
(h) e) expose other Participants to loss of life or health or damage to or loss of property during the Trip,
(i)
(j) g) knowingly acting to the detriment of the Organiser, including risking damage to or loss of property used during the Tour,
(k)
(l) 8. filming, recording sound and otherwise recording information provided to Participants by the Tour Leader and disseminating or making it public, including on social media, without the express permission of the Organiser is prohibited.
(m)
(n) (9) If the Participant does not comply with the above rules, the Tour Leader, on behalf of the Organiser, shall have the right to exclude the Participant from the Tour. A Participant excluded for this reason is not entitled to a refund of the Tour price. A Participant who has been excluded from the Excursion shall return to his/her accommodation at his/her own expense and may not claim a refund.
The Organiser has the right to exclude a Participant from a Trip, even before the start of the Trip, if that Participant is under the influence of alcohol, drugs, intoxicants, behaves offensively, aggressively and his/her participation poses or may pose a threat to the smooth running of the Trip. A Participant excluded for this reason is not entitled to a refund of the price of the Excursion, and the Organiser does not cover the costs related to his/her independent return to the place of stay.

12 A minor (as well as children under 12 years of age) participates in the Tour only under the care of a parent or guardian, who is responsible for his/her behaviour and safety and for ensuring that the minor observes the Regulations, generally accepted safety rules, common sense, laws, local customs and local etiquette. The parent or guardian is also financially responsible for any damage caused by the Minor.

13 During the Trip, the Participant assumes the full risk of their own behaviour and is responsible for any problems with the law which may result from their inappropriate behaviour, and in particular those resulting from non-compliance with the law, breaking prohibitions on drinking alcohol or smoking, or transporting prohibited goods, as well as those resulting from not having a valid identity document. The organiser shall not be obliged to provide the assistance of a lawyer, solicitor or otherwise be liable.
V. HEALTH AND SAFETY ISSUES DURING THE TOUR

By concluding the Tour Participation Contract, the Participant declares that his/her health condition allows him/her to take part in the Tour and that there are no contraindications. In case of doubt, it is strongly recommended that you seek medical advice. 2.

Pregnant women are advised to consult a doctor prior to booking a Tour. The pregnant woman participating in the Tour also declares that her state of health allows her to participate in the Tour and that there are no contraindications to her participation in the Tour. 3.

3) Participants suffering from motion sickness, sea sickness, allergies of any kind or other chronic illnesses should consult a doctor prior to the Tour and follow his/her instructions, e.g. by taking appropriate medication.

(4) The Participant is obliged to prepare adequately for the Tour in accordance with the Organiser’s instructions.

During the Tour the Participant is obliged to follow the safety instructions given by the Tour Leader. 6.
a) to stray arbitrarily from the group, to follow dangerous routes and to stay in dangerous places without adequate assistance,

b) enter the water and swim in prohibited areas,

c) swimming under the influence of alcohol, drugs or intoxicants,

d) swimming by persons who do not know how to swim well,

e) excessive exposure to the sun, without appropriate means of protection from sun shock.

7. basic hygiene rules must be observed, such as disinfecting hands, washing hands before meals, washing fruits and vegetables, using disinfecting gel and antibacterial wipes, and drinking only water from a safe source.

(8) The participant is obliged to realistically assess his/her strength, capacity and condition while participating in the Tour. The Participant is obliged to notify the Organiser or the Tour Leader immediately of any deterioration of his/her health or unwellness or to call for immediate medical assistance. If the Participant finds any part of the Trip too difficult (e.g., climbing) or if the Participant feels overtired, the Participant should withdraw from that part of the Trip and rest.
(9) (9) The participant may take out additional insurance to cover the costs of medical treatment, accidental consequences of illness or any other accidental event by concluding an appropriate agreement with an insurer of his or her choice.
(10)
(11) 10. the participant shall bear all costs of rescue operations concerning him if such an obligation results from local law.
(12)
(13) VI. LIMITED LIABILITY OF THE ORGANISER
(14)
(15) The Organiser shall not be liable in particular for:
(16)
(17) (a) Events that are difficult to foresee (force majeure) or that can be foreseen but cannot be avoided with due diligence and are beyond the Organiser’s control, in particular: sudden atmospheric events, e.g. In particular: sudden atmospheric events, e.g. storms and downpours, cataclysms such as: earthquakes, floods, high waves, storms, fires, strong winds, hailstorms, armed actions, wars, terrorist attacks, riots or preparations for them actions of civil or military authorities and embargoes, sabotages, epidemics, strikes, demonstrations and other social or labour disturbances and all circumstances resulting from weather, atmospheric or climate conditions (e.g. heat, etc.);
(18) inland waterways, harbour masters, police, army, fire brigade, epidemiological offices ect;
(19) (b) All acts and omissions of authorities, including government, local authorities and maritime, port, maritime and inland waterway administrations, harbour masters, police, army, fire brigade, epidemiological offices ect;
(20)
(21) (c) Road conditions, including the inability of the coach to descend steep or dangerous roads, acts or omissions of the road services, failure to clear mud, debris or landslides, obstructions on the roads of passage (traffic jams, collisions, blockages, increased tourist traffic), logistical impediments to traffic and other random events;
(22)
(23) d) Information provided by other persons or applications (e.g. Google Maps), in particular concerning the route of the tour, the place of collection and other information; information contained in publications, brochures, folders, leaflets etc. issued by hotels, contractors or other offices which were not made available to the Participant directly by the Organiser;
(24) e) All acts and omissions attributable to third parties, unless they are persons for whom the Organiser is directly responsible;
(25)
(26) f) All acts and omissions on the part of the Participant or other Participants, in particular if the Participant breaches any of the obligations described in the Regulations;
(27)
(28) g) For events, excursions or services for which the Organiser is not the direct organiser, but only an intermediary in their booking or sale;
(29)
(30) h) Any events during the Cruise which are the fault of the Local Carrier organising the cruise at sea. The cancellation of the Cruise, its shortening or re-routing are the sole responsibility of the Local Carrier, under the terms of the relevant regulations, including the contract between the carrier and the Participant. The Organiser shall then refund the Participant all or part of the fare in proportion to the duration of the Cruise. Also, in the case of any possible potential mishap occurring during the Cruise, the responsibility lies with the Local Carrier;
(31) i) The Local Carrier is responsible for transfers and transfers during Tours organised by the Organiser.
(32)
(33) j) All services provided by external companies including but not limited to tastings, meals in taverns, cafes, restaurants;
(34)
(35) k) The Participants’ ill-considered purchases of local products and items, and any confusion or misconduct related thereto between the Participant and the local vendor;
(36)
(37) l) Circumstances arising from the erroneous provision of data, in particular the Participant’s e-mail address and telephone number active in Greece, and for the Participant’s lack of Internet access, which may result in the impossibility of contacting the Participant in connection with the booking of the Tour.
(38)
(39) m) objects, documents belonging to the Participant (e.g. wallet, jewellery, passport, ID card) left during the Tour in the coach, in a public place, on the ship, in other means of transport, at the place of collection or transfer ect.
(40) VII. CANCELLATION OR CHANGE OF THE TOUR PROGRAMME
(41)
(42) (1) The tour operator is obliged to inform the Customer of the planned time and place of pick-up for the Tour by telephone or in writing by means of available means of communication. The Customer shall be obliged to acknowledge back the information provided.
(43)
(44) The organiser is entitled to cancel the Tour no later than 1 day before the date of the Tour due to failure to reach the planned minimum number of participants, as well as at any time in the event of force majeure and for other reasons not attributable to the organiser. In the event of a justified need for the Organiser to cancel a Trip, the Organiser shall provide the Participant with an alternative date for the selected Trip or a different Trip (with a different programme and on a different date). The Participant may then choose the Organiser’s proposal (in which case the Participant shall not be entitled to a refund of the price paid) or refuse and in such case the Organiser shall refund the Participant the entire price paid by the Participant to the bank account indicated by the Participant or in cash upon the Participant’s request.
After the start of the Tour, the Organiser has the right to change the Tour programme, in particular to replace certain points in the programme with others. If the change of the Programme is a consequence of circumstances for which the Organiser is not responsible, the Participant is not entitled to claim for this. If the change of the Programme is a consequence of other circumstances, the Participant shall be entitled to claim an appropriate price reduction, provided that the change is substantial and there were no substitute points to replace the omitted ones.

(4) After the start of the Tour, the Organiser shall be entitled to shorten the Tour programme only if circumstances arise which necessitate the change. In such a case, the Customer shall be entitled to claim a reduction of the price in proportion to the time by which it was shortened.

5 In the event of the circumstances referred to above, if there is a basis for a refund of part or all of the price, the Customer may take another Excursion (or part of another Excursion respectively) offered by the Organiser, in which case his/her claims relating to the cancellation of the first Excursion or the change or shortening of its programme shall be exhausted.

IX. COMPLAINTS

1. The Client should report any reservations and comments during the Tour to the Organizer immediately.

2. The Client may submit a complaint to the Organizer indicating a failure to perform the contract and specifying his/her request, no later than 30 days from the date of completion of the Tour.

3. The complaint should be submitted to the Organizer in writing to the e-mail box for evidentiary purposes.

4. A properly submitted Complaint should include at least: the Client’s data, i.e. first name, last name, address, e-mail address and contact telephone number, and a description of the circumstances along with the justification.

5. The Organizer will consider the complaint within 30 business days from the date of its delivery (date of receipt of the letter). Failure to consider the complaint within this period means that the complaint has been accepted by the Organizer. The basis for the complaint cannot be circumstances for which the Organizer is not responsible. The following are not subject to complaint:
a) unfulfilled program due to bad weather conditions or other circumstances related to force majeure,

b) program items implemented by Local Carriers and external companies (Cruises, tastings, taverns)

c) services and events that the Organizer is not the direct organizer.

6. If the outcome of the considered complaint is not satisfactory for the Client, he or she has the right to pursue claims in court. Any disputes will be resolved by the competent Greek court.

7. The consumer may use the online system for resolving consumer disputes, available through the EU ODR online platform, at: http://ec.europa.eu/consumers/odr/.

X. PERSONAL DATA PROTECTION

1. The Organizer is the administrator of personal data.

2. The Participant who wants to book a Trip provides the Organizer only with the personal data that is necessary to make a correct reservation and payment. Providing this information is tantamount to granting consent to its processing.

3. The Organizer may provide the personal data of Participants to other entities only to the extent necessary to implement the tour program, e.g. registration of participation in a cruise.
4. The Participant has the right to access and correct their personal data.

5. The Participant has the right to request the removal of their personal data from the database, but if this occurs before the start of the Tour, it is equivalent to resigning from participating in the Tour. After the end of the Tour, the Participant may request the removal of personal data, but only to the extent that their processing results from purposes other than accounting, settlement and documentation.

6. The Privacy Policy is available on the Organizer’s website, which describes in detail the principles of personal data protection.

7. Detailed information on the processing of personal data is included in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
XI. FINAL PROVISIONS

1. In matters not regulated in these Regulations, the provisions of Greek law shall apply, as the Organizer provides its services exclusively in the territory of Greece, in accordance with Article 6, paragraphs 3 and 4 in conjunction with Article 3, paragraph 1 of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), OJ EU L 2008, No. 177, item 6.

2. Any disputes between the Parties shall be settled amicably, and in the event of failure to reach an agreement, they shall be settled by a Greek court with local jurisdiction.

3. The invalidity of individual provisions of the Regulations shall not affect the validity of other provisions, and the invalid provisions shall be replaced by valid provisions that are as close as possible to the invalid provisions, i.e. those that reflect the purpose and consistent intention of the Parties.

4. The Regulations shall enter into force on 29 March 2025.